Refund & Return Policy

Effective Date: September 24, 2026

Thank you for shopping with Cardboard Arena. We want you to receive exactly what

you ordered and to have a positive experience with every purchase.

Because trading cards and sealed products can be collectible items whose condition

and value can change significantly after opening or handling, our return policy is limited

to situations described below.

The following policies apply only to purchases made on Cardboardarena.com. Any

purchases made from our company on other sites (eBay, TCGplayer, etc.) will abide by

the terms set forth by that site.

1. When We Accept Returns

Cardboard Arena accepts returns when:

• We sent you the wrong product;
• A product was materially and incorrectly described or listed;
• An individual card was materially misgraded or its condition was incorrectly
• represented in the listing;
• Your order arrived damaged; or
• The product has a defect that was present when you received it.

To request a return, please contact us within 30 days of delivery and provide your

order number and a description of the issue. Photographs may be requested to help us

evaluate damaged, defective, or incorrectly described merchandise.

2. Items That Are Not Eligible for Return

Except where applicable law provides otherwise, we do not accept returns simply

because a customer changes their mind, no longer wants an item, ordered the wrong

item, or decides that an item's condition or appearance is not what they expected when

the item was accurately described in the listing.

Sealed products are not returnable once opened. This includes, without limitation,

opened booster packs, boxes, bundles, kits, or other factory-sealed trading card

products.

We may decline a return when the merchandise has been altered, damaged after

delivery, or otherwise changed from the condition in which it was received, except

where the damage or condition issue was caused by Cardboard Arena or occurred

during shipment.

Nothing in this policy limits any rights that cannot legally be waived or restricted under

applicable law.

3. Individual Card Condition

Individual cards may be sold in a range of conditions, including:

• Near Mint (NM)
• Lightly Played (LP)
• Moderately Played (MP)
• Heavily Played (HP)
• Damaged

The condition stated in the product listing is part of the product description.

For individual cards listed below Near Mint condition, photographs may depict the actual

card being sold. For Near Mint cards and other listings where a stock image is used, the

photograph may not depict the exact physical item shipped.

Minor variations that are consistent with the stated condition, including ordinary

manufacturing characteristics, printing variations, centering, or other characteristics

inherent to collectible trading cards, do not by themselves constitute a defect or

incorrect listing.

Cards are conditioned in accordance with the tcgplayer.com guidelines. If you believe a

card was materially misgraded or incorrectly described, please contact us within 30

days of delivery.

We do not accept returns or give full refunds for conditioning errors. If a card was

incorrectly conditioned, refunds will be processed down to the agreed upon conditioning

error.  For example, if a card is sold as NM, but the customer believes the card is LP,

shows proof and we agree, we’ll refund down to the average of last 5 sales of an LP

card on TCGplayer.com.

4. Sealed Products

Sealed products are generally represented using stock images and are sold as new,

factory-sealed products unless the listing states otherwise.

Once a sealed product has been opened, it is not eligible for return based on its

contents, pulls, rarity, card quality, print quality, centering, or other characteristics of the

cards or contents discovered after opening.

For example, the contents of a booster pack, booster box, or other sealed product are

not guaranteed to contain any particular card, rarity, pull, printing, or value unless

specifically stated in the product listing.

If a sealed product arrives damaged or materially differs from the product ordered,

please contact us within 30 days of delivery before opening the product whenever

reasonably possible.

5. Manufacturer Defects

If you have received a sealed trading card game product and find it is missing items,

has a printing error, or included unrelated cards or pieces, we highly recommend

contacting the respective manufacturer in regards to the error. We are not responsible

for manufacturing errors made with the products we sell, and are unable to provide

replacements for any missing cards or parts in a sealed product. For products

manufactured by Wizard of the Coast, we recommend looking into their product

replacement form and appropriate article containing information handle product errors

related to their products. For products manufactured by the Pokémon Trading Card

Game company, we recommend referring to this article for the necessary steps. For

products made by other manufacturers, it’s recommended to reach out via their

respective support channel and to follow the appropriate steps they have provided for

manufacturer errors and defects.

6. Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible and

within 30 days of delivery.

Please retain the packaging and the damaged merchandise until we have had an

opportunity to review the claim. We may request photographs of the shipping package,

packaging materials, shipping label, and merchandise.

If the damage occurred during shipping, Cardboard Arena will work with you to resolve

the issue in accordance with this policy.

7. Return Shipping

If the return is required because of an error by Cardboard Arena, including an incorrect

item, material listing error, or other qualifying error attributable to us, Cardboard Arena

will provide or reimburse reasonable return shipping costs.

If a return is authorized for another reason permitted under this policy, we will provide

instructions regarding return shipping.

Customers are responsible for return shipping costs when the return is not the result of

a Cardboard Arena error.

8. Refunds, Store Credit, and Exchanges

For an approved return, Cardboard Arena may provide one of the following remedies,

as appropriate:

• A refund to the original payment method;
• Store credit; or
• An exchange or replacement.

Where a refund is issued, the refund will generally be made to the original payment

method used for the purchase.

If an item is unavailable for replacement, we may provide a refund or store credit

instead.

Where applicable law requires a refund to the original payment method, Cardboard

Arena will provide the refund in the manner required by law.

9. How to Request a Return

To request a return, contact Cardboard Arena through the contact information provided

on our website.

Please include:

• Your name;
• Order number;
• The item involved;
• A description of the problem; and
• Photographs or other information reasonably requested by Cardboard Arena.

Do not send merchandise back without first contacting us and receiving return

instructions.

10. Refund Processing

Once an authorized return has been received and reviewed, we will process any

applicable refund or other remedy.

The time required for a refund to appear in your account may depend on your payment

provider or financial institution.

11. Order Errors and Other Legal Rights

If Cardboard Arena makes an error in fulfilling an order, please contact us so that we

can correct the problem.

This policy is intended to explain Cardboard Arena's ordinary return procedures and

does not limit any consumer rights or remedies that may apply under applicable federal,

state, or local law.